Refund and Returns Policy
Introduction
At HAWAI HOLIDAYS, we strive to provide the best travel experience for our customers. This Return and Refund Policy outlines the terms and conditions regarding the cancellation, return, and refund of services booked through our website. Please read this policy carefully before making any bookings.
General Refund Policy
- Eligibility: Refunds are only available for eligible services as outlined in the specific cancellation policy of each service.
- Requesting a Refund: To request a refund, contact our customer service team at [Email Address] or [Phone Number] with your booking details.
Cancellation and Refunds for Travel Services
Flights
- Cancellation by User: Flight cancellation policies vary by airline. Please refer to the specific airline’s cancellation policy provided at the time of booking.
- Refunds: Refund eligibility and amount depend on the airline’s policy. Refunds, if applicable, will be processed after deducting any cancellation fees.
- Non-refundable Tickets: Some flight tickets may be non-refundable. Please check the fare rules before booking.
Hotels
- Cancellation by User: Hotel cancellation policies vary by property. Please refer to the specific hotel’s cancellation policy provided at the time of booking.
- Refunds: Refund eligibility and amount depend on the hotel’s policy. Refunds, if applicable, will be processed after deducting any cancellation fees.
- Non-refundable Rates: Some hotel rates may be non-refundable. Please check the rate rules before booking.
Tours and Activities
- Cancellation by User: Cancellation policies for tours and activities vary by provider. Please refer to the specific cancellation policy provided at the time of booking.
- Refunds: Refund eligibility and amount depend on the provider’s policy. Refunds, if applicable, will be processed after deducting any cancellation fees.
Company-Initiated Cancellations
- Full Refunds: If HAWAI HOLIDAYS cancels your booking due to reasons within our control, you will receive a full refund.
- Alternative Arrangements: In cases where we need to cancel due to unforeseen circumstances, we will offer alternative arrangements or a full refund.
Processing Refunds
- Timeframe: Refunds will be processed within [X] business days after receiving your request.
- Method: Refunds will be credited to the original payment method used at the time of booking.
- Notification: You will receive a confirmation email once your refund has been processed.
Non-Refundable Services
Certain services may be non-refundable. These will be clearly marked during the booking process. Please ensure you review all terms and conditions before making a booking.
Changes to this Policy
HAWAI HOLIDAYS reserves the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised policy.
Contact Information
For any questions or concerns regarding this Return and Refund Policy, please contact us.
.
